Bilingual Benefits Specialist – Benefits Admin & Support

OneSource Virtual; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

OneSource Virtual is seeking a Benefits Specialist to support the Employee Services Team, utilizing Workday, case management, knowledge base, and contact center technologies. The role focuses on benefit administration, help desk, and workforce administration within a fast-paced environment.

Responsibilities include processing changes, counseling employees on plans and features, and coordinating with carriers and vendors to reconcile invoices and ensure service excellence.

Qualifications

• High school diploma required.
• 2-5 years of related benefits experience and/or training.
• Customer Service experience is a must.
• Knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA.
• Able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.

Responsibilities

• Provides professional and timely service to internal and external customers.
• Processes benefit-related changes such as life-status changes, address changes, etc.
• Resolves benefit administration service issues with internal staff and outside Vendors.
• Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information.
• Performs monthly reconciliation of Carrier invoices to report to customers.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Analytical skills

Education

High school diploma

Tools

Microsoft Office

Outlook

HRIS

Job description

OneSource Virtual is seeking a Benefits Specialist to support the Employee Services Team, utilizing Workday, case management, knowledge base, and contact center technologies. The role focuses on benefit administration, help desk, and workforce administration within a fast-paced environment.

Responsibilities include processing changes, counseling employees on plans and features, and coordinating with carriers and vendors to reconcile invoices and ensure service excellence.