Bilingual Benefits Service Rep — Hybrid (Remote Mon & Fri)

The Jonus Group; Irvine (CA); Hybrid; USD 62,000 - 80,000; Full time

Job summary

The Jonus Group is seeking a Bilingual Employee Benefits Service Representative in a hybrid Irvine location. The role focuses on delivering high-quality client support for employee benefits, resolving routine requests on eligibility, ID cards, and benefit portals, and processing life events in benefits systems.

Ideal candidates have at least 2 years in employee benefits, hold a Life & Health license, and are fluent in Spanish.

Qualifications

• Bilingual in Spanish is required.
• Minimum of 2 years of experience in employee benefits or a related field.
• Life & Health (L&H) license required.
• Proficiency in benefits platforms such as Ease, Employee Navigator, or Benefit Point.

Responsibilities

• Serve as frontline service resource for Employee Benefits clients, employees, and internal team members.
• Respond to routine service requests related to eligibility, ID cards, benefit portals, providers, and claims support.
• Process adds, terminations, and qualifying life events in carrier and benefits administration systems.
• Track service cases, maintain documentation, and follow through to resolution.
• Assist with billing discrepancies, eligibility updates, and carrier follow-up.
• Support open enrollment logistics, employee communications, and benefit-related inquiries.

Skills

Bilingual in Spanish

Customer service

Benefits administration

Prioritization

Tools

Ease

Employee Navigator

Benefit Point

Job description

The Jonus Group is seeking a Bilingual Employee Benefits Service Representative in a hybrid Irvine location. The role focuses on delivering high-quality client support for employee benefits, resolving routine requests on eligibility, ID cards, and benefit portals, and processing life events in benefits systems.

Ideal candidates have at least 2 years in employee benefits, hold a Life & Health license, and are fluent in Spanish.