Bilingual Benefits Counselor - Remote

YO AI Labs; New York (NY); Remote; USD 14,000 - 28,000; Part time

Job summary

YO AI Labs is seeking a Bilingual Spanish Benefits Counselor to evaluate and improve AI-generated guidance on government services. The role is remote in the United States, contractor type, with a 10–20 hour per week commitment for a short-term project.

Fluency in Spanish and English and public assistance experience are required. You will review questions in Spanish and English, develop evaluation rubrics for Medicare, passports, veterans benefits, student loans or National Park services, and

Qualifications

• Fluency in Spanish and English, native or professional.
• Experience counseling or assisting the public in relevant areas such as benefits.
• Based in the United States.
• Ability to start quickly and commit 10–20 hours per week for a short-term project.

Responsibilities

• Review sample questions in Spanish and English for realism and relevance.
• Develop evaluation rubrics for areas such as Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
• Evaluate AI-generated Spanish responses for errors, omissions, mistranslations, and unclear wording.
• Provide clear, actionable written feedback to the project team asynchronously.

Skills

Spanish language proficiency

English language proficiency

Public benefits knowledge

Education

Experience in public benefits counseling

Job description

Role Title: Bilingual Spanish Benefits Counselor

Role Type: Contractor
Location: Remote, United States
Time Commitment: 10–20 hours per week, short-term project

We are seeking bilingual Spanish Benefits Counselors to evaluate and improve AI-generated guidance on government services. You'll use your Spanish and English fluency and public assistance experience to ensure questions reflect real community needs and answers are accurate, clear, and natural. No prior AI experience is required.

Key Responsibilities

• Review sample questions in Spanish and English for realism and relevance.
• Develop evaluation rubrics for at least one area: Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
• Evaluate AI-generated Spanish responses for errors, omissions, mistranslations, and unclear or unnatural wording.
• Provide clear, actionable written feedback to the project team asynchronously.

Required Qualifications

• Native or professional fluency in Spanish and English.
• Experience in at least one relevant area: Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
• At least 1 year of experience counseling or assisting the public in a relevant field, such as benefits counseling, case management, or community health services.
• Based in the United States.
• Ability to start quickly, commit 10–20 hours per week, and increase availability toward the end of the project.
• Strong, precise writing skills in both Spanish and English.

Preferred Qualifications

• Experience across multiple relevant service areas.
• Professional interpreting or translation experience.
• Experience creating Spanish-language guides, FAQs, or training materials.
• Experience supporting diverse clients, including rural and low-literacy communities.