Bilingual Online & Mobile Banking Specialist

Third-Coast-Bank; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Third Coast Bank in San Antonio, TX, is seeking a bilingual Spanish/English Service Center Representative to assist digital banking customers and prospects with products, services, and account information. You will build client relationships and provide high-level, personal service through account maintenance and problem solving.

The role emphasizes online banking support by phone, email, and secure message, with opportunities to cross-sell bank services, while ensuring compliance and superior

Qualifications

• High school diploma is required.
• 1 year experience in a financial institution is required.
• 2 years in a call center preferred.
• 2 years in customer service preferred.
• Must be able to multi-task in a fast-paced environment.
• Proficiency with Word, Excel, and Microsoft Office.

Responsibilities

• Use computerized systems for customer authentication and information gathering.
• Assists customers with online banking by phone, email, and secure message.
• Help with online/mobile banking, bill payment research, and troubleshooting.
• Cross-market products and services to generate new business.
• Serve customers professionally and accurately, upholding bank standards.
• Adhere to policies, procedures, and regulatory requirements.
• Communicate customer enhancement requests to a lead or supervisor.
• Liaise with members and branch/support departments.
• May require weekends or extended hours.

Skills

Bilingual Spanish/English

Customer service

Call center experience

Banking experience

Education

High school diploma

Job description

Third Coast Bank in San Antonio, TX, is seeking a bilingual Spanish/English Service Center Representative to assist digital banking customers and prospects with products, services, and account information. You will build client relationships and provide high-level, personal service through account maintenance and problem solving.

The role emphasizes online banking support by phone, email, and secure message, with opportunities to cross-sell bank services, while ensuring compliance and superior