Bilingual Banking Specialist - Customer Growth & Solutions

Central Bank; Independence (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

Company 401(k) with matching

18 days of PTO + holidays

Tuition reimbursement

Promote from within

Job summary

Central Bank of the Midwest is seeking a customer-focused Retail Banker to join our Independence, MO team. You will support customers with account openings and transactions while guiding them through digital tools and services to enhance their banking experience.

You will promote bank products, meet sales goals, handle cash accurately, and refer clients to other lines of business. This role emphasizes helping clients improve their financial well-being and offers opportunities for internal growth.

Responsibilities

• Build trust with customers by proactively identifying their financial needs and offering appropriate bank products and services.
• Serve as the primary point of contact for customers by assisting with account openings and financial transactions in a friendly and professional manner.
• Educate customers on banking tools, services, and digital platforms to enhance their banking experience.
• Meet and exceed sales goals by actively promoting checking accounts, loans, credit cards, and other financial products.
• Build rapport with customers by actively listening, maintaining a positive attitude, and resolving concerns with professionalism and care.
• Process financial transactions, ensuring accuracy and adherence to policies.
• Balance assigned cash drawer and research any discrepancies as needed.
• Make referrals to other lines of business for traditional and non-traditional banking products and services.
• Maintain knowledge of all bank products, services, and promotions to effectively assist customers.
• Make outbound sales calls to prospects and existing customers
• Meet or exceed daily/weekly calls and sales targets

Job description

Central Bank of the Midwest is seeking a customer-focused Retail Banker to join our Independence, MO team. You will support customers with account openings and transactions while guiding them through digital tools and services to enhance their banking experience.

You will promote bank products, meet sales goals, handle cash accurately, and refer clients to other lines of business. This role emphasizes helping clients improve their financial well-being and offers opportunities for internal growth.