Customer Care Center CSR

Sunflower Bank, N.A.; Plano (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. is seeking an energetic, highly motivated individual to fill the position of full-time Customer Care Center CSR. The role involves handling customer calls, promoting bank products and services, and building relationships over the phone.

The ideal candidate has 8–12 months call center experience, excellent customer service skills, and solid keyboarding/PC proficiency. A bilingual capability is preferred, with a flexible schedule including some Saturdays.

Qualifications

• High School diploma or equivalent.
• Must possess strong customer service skills and prior customer service experience preferred.
• Must possess excellent organizational and time management skills to meet changing deadlines.
• Must possess good decision-making skills with the ability to effectively communicate through multiple channels.
• Bilingual preferred
• Must possess technical knowledge, proficiency and keyboarding skills
• Must work with minimal supervision and show initiative.
• Must be able to work flexible hours.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Skills

Customer service

Phone etiquette

Multi-channel communication

Bilingual preferred

Time management

Interpersonal skills

Education

High School diploma or equivalent

Tools

Keyboarding skills

Computer proficiency

Job description

• Bilingual preferred

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com.

Sunflower Bank, N.A.

is looking for an energetic, highly motivated individual to fill the position of full-time Customer Care Center CSR.

Customer Service Representative

• MUST HAVE: 8-12 months call center experience


• Monday- Friday (some rotational Saturdays required)


• Positive and Fun Work Environment


• Outstanding Benefits and company perks!


• No Banking experience required!

This Job Is For You If You Have

• Excellent Customer Service skills


• Excellent phone etiquette


• Computer proficiency with the ability to learn new programs

Description

The Customer Care Center Customer Service Representative position deals directly with customers over the phone daily. This position provides customer financial services, promotes products and services, and establishes customer relationships over the phone.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.


• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.


• Participate in on-going training; attend training on new products, services and procedures.


• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.


• Handle customer service duties.


• Make outbound customer service calls as necessary.


• Communicate effectively with company customers and/or company’s branch network either by phone or by email.


• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.


• Obtain and maintain knowledge of company’s products and services.


• Perform all account maintenance activities requested by customers and management.


• Perform special projects as requested by Customer Care Management.

Education/Experience Preferred

• High School diploma or equivalent.


• Must possess strong customer service skills and prior customer service experience preferred.


• Must possess excellent organizational and time management skills to meet changing deadlines.


• Must possess good decision-making skills with the ability to effectively communicate through multiple channels.


• Bilingual preferred


• Must possess technical knowledge, proficiency and keyboarding skills


• Must work with minimal supervision and show initiative.


• Must be able to work flexible hours.


• Pay is dependent on knowledge, skills, abilities, experience and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to "bank" with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength


• Propelled by Growth


• Individuals in a Great Whole


• Creating Possibility


• Community Focused

Associates Enjoy Outstanding Benefits, Including

• 401(k) Plan with 6% Match


• Health/Dental/Vision Insurance


• Company-paid Life Insurance


• Tuition Reimbursement


• Fitness Reimbursement


• Paid Time Off


• Volunteer Leave


• Paid Holidays


• Plus many more associate perks & incentives!

You’ve never worked anyplace like Sunflower Bank!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

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