Bilingual Banking Customer Care Specialist

Oriental; Bayamón (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Oriental in Bayamf3n, PR is seeking an Associate, Retail Channels (Call Center) to deliver prompt, courteous customer service and guide customers through digital solutions and self-service options.

The role requires an Associate or Bachelors in Business Administration, 1 year in customer service, and bilingual English/Spanish; we value problem-solving, documentation, and compliance with banking standards.

Qualifications

• Associate or Bachelors degree in Business Administration or related field required.
• 1 year of customer service, call center, or sales experience required.
• Retail environment experience preferred.
• Excellent communication and documentation skills in English and Spanish.
• Detail oriented with ability to manage multiple priorities.

Responsibilities

• Delivers a best-in-class customer experience using active listening to determine needs.
• Educate customers on digital channels and self-service options.
• Handle inquiries via call center and refer to appropriate divisions.
• Ensure all transactions comply with banking policies and regulations.
• Promote bank products and identify cross-selling opportunities.
• Document calls and service inquiries in bank systems.
• Escalate complex issues to next-level management.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

Associate or Bachelor\u2019s degree in Business Administration

Tools

MS Office

Job description

Oriental in Bayamf3n, PR is seeking an Associate, Retail Channels (Call Center) to deliver prompt, courteous customer service and guide customers through digital solutions and self-service options.

The role requires an Associate or Bachelors in Business Administration, 1 year in customer service, and bilingual English/Spanish; we value problem-solving, documentation, and compliance with banking standards.