Bilingual B2B Knowledge & AI Content Strategist

Liberty Latin America; San Juan (PR); Presencial; USD 55.000 - 75.000; Tempo integral

Resumo da vaga

Liberty Latin America in San Juan is seeking a B2B Knowledge & AI Content Specialist to keep the knowledge base accurate and actionable for frontline teams and AI assistants. You will document processes, turn releases into job aids, and structure content for easy AI access.

You will translate demo calls and product changes, gather information for procedures, and own internal communications for Liberty Business, with collaboration from learning designers and content creators to ensure timely

Qualificações

• Bachelor's degree or equivalent in a related field.
• 2-4 years of knowledge management or technical writing experience.
• Fully bilingual in Spanish and English with strong plain-language writing.
• Experience with Salesforce Knowledge or similar KM platform.
• Experience using generative AI tools for writing, summarizing and translation.
• Process mapping skills; Lean or similar methodology preferred.
• Ability to work in a fast-paced environment with frequent changes.

Responsabilidades

• Create and maintain Knowledge Base articles and job aids.
• Translate calls, release notes and product changes into job aids and FAQs.
• Define and document processes, procedures and policies.
• Structure content for AI consumption with clear metadata and formats.
• Evaluate AI bot answers and correct source content when needed.
• Draft, summarize, translate content using AI tools with human review.
• Lead internal communications and knowledge newsletters.

Conhecimentos

Knowledge management

Technical writing

Process documentation

Bilingual Spanish-English

Formação

Bachelor's degree in Communications, Business, Industrial Engineering or related field

Ferramentas

Salesforce Knowledge

AI writing tools

Descrição da vaga

Liberty Latin America in San Juan is seeking a B2B Knowledge & AI Content Specialist to keep the knowledge base accurate and actionable for frontline teams and AI assistants. You will document processes, turn releases into job aids, and structure content for easy AI access.

You will translate demo calls and product changes, gather information for procedures, and own internal communications for Liberty Business, with collaboration from learning designers and content creators to ensure timely