Bilingual Automotive Parts & Customer Service Pro

O'Reilly Auto Parts; Green Cove Springs (FL); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in achieving tasks. Bilingual candidates are encouraged to apply, with duties including greeting customers, assisting in merchandise selection, and supporting professional customers.

Responsibilities include handling calls, lookup parts and quotes, processing transactions and returns, and contributing to store image, planograms, and daily operations

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, sales or service.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilités

• Follow and promote all company customer service programs.
• Greet retail/walk-in customers and assist in merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Answer store calls, lookup parts, quote prices, and offer Low-Price Guarantee.
• Process exchanges and returns per policy.

Connaissances

Customer service

Multitasking

Bilingual

Formation

ASE certification

Description du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in achieving tasks. Bilingual candidates are encouraged to apply, with duties including greeting customers, assisting in merchandise selection, and supporting professional customers.

Responsibilities include handling calls, lookup parts and quotes, processing transactions and returns, and contributing to store image, planograms, and daily operations