Bilingual Automotive Guest Loyalty Specialist

EchoPark Automotive; Orlando (FL); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with 4% company match

Paid vacation

Leadership and personal development

Job summary

EchoPark Automotive in Orlando, FL is seeking a bilingual Guest Loyalty Specialist to manage the guest experience after vehicle purchase. You will support the Experience Manager and General Manager in achieving guest satisfaction targets measured by NPS and online reviews.

You will handle guest communications, schedule appointments, coordinate with sales and recon, and ensure repairs meet standards while fostering a culture of proactive guest service.

Qualifications

• Demonstrated customer service and attention to detail.
• Experience in problem resolution.
• Be transparent.
• Take the high road.
• Willingness to learn.
• Take ownership.
• Celebrate small successes.

Responsibilities

• Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
• Own the guest’s concerns until resolved and needs met.
• Answer and return all guest phone calls and emails promptly.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet guests, set expectations for the process.
• Liaise with recon and guests for updates.
• Ensure repairs meet company standards and guest expectations.
• Foster an outstanding culture of communication with guest and team.

Skills

Customer service

Attention to detail

Problem resolution

Transparency

Ownership

Willingness to learn

Take ownership

Job description

Bilingual Automotive Guest Loyalty Specialist in Orlando, FL at EchoPark Automotive

Job Type: Customer Service

Experience: Associate

About

EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our new dealership opening in Orlando, FL. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You'll Do:

• Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
• At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
• Answer and return all guest phone calls and emails in a timely, friendly manner.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
• Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
• Ensure repairs have met company standards and guest expectations.
• Work to create an outstanding culture of communication with the guest and team.

WhatWe’reLooking For:

• Demonstrated customer service and attention to detail
• Experience in problem resolution
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

What We Offer:

• $48k salarybase with monthly bonus opportunities
• Health, Dental and Vision Insurance
• 401k with a 4% company match
• Paid vacation
• Access to leadership and personal development programs