Bilingual Automotive Guest Loyalty Specialist

Sonic Automotive; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with a 4% company match

Paid vacation

Job summary

EchoPark Automotive in Orlando, FL is hiring a Bilingual Automotive Guest Loyalty Specialist to manage the guest experience after the sale. You’ll support the Experience Manager and General Manager in achieving guest satisfaction targets measured by NPS and online reviews.

What you’ll do: own guest communication, resolve issues, answer calls and emails promptly, coordinate with sales and recon, schedule appointments, greet guests, and keep everyone informed about next steps and repairs.

Qualifications

• Customer service experience and attention to detail.
• Experience in problem resolution.
• Be transparent and take ownership.
• Willingness to learn and grow.
• Ability to celebrate small successes.
• Excellent communication skills.

Responsibilities

• Own guest communication and resolve issues until needs are met.
• Respond to guest calls and emails in a timely, friendly manner.
• Coordinate with sales and recon departments.
• Schedule appointments.
• Greet guests and set expectations for the process.
• Liaise with recon to ensure timely completion and updates to guests.
• Ensure repairs meet company standards and guest expectations.
• Foster a culture of clear, proactive guest communication with the team.

Skills

Bilingual communication

Customer service

Problem resolution

Ownership

Transparency

Willingness to learn

Attention to detail

Job description

Bilingual Automotive Guest Loyalty Specialist

• Full-time
• SHL Package: N/A
• Dealership: 857 - Orlando

EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our new dealership opening in Orlando, FL. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You’ll Do:

• Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
• At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
• Answer and return all guest phone calls and emails in a timely, friendly manner.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
• Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
• Ensure repairs have met company standards and guest expectations.
• Work to create an outstanding culture of communication with the guest and team.

WhatWe’reLooking For:

• Demonstrated customer service and attention to detail
• Experience in problem resolution
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

What We Offer:

• $48k salarybase with monthly bonus opportunities
• Health, Dental and Vision Insurance
• 401k with a 4% company match
• Paid vacation
• Access to leadership and personal development programs

All your information will be kept confidential according to EEO guidelines.