Guest Loyalty Specialist

Sonic Automotive; Thornton (CO); On-site; USD 37,800 - 46,200; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with a 4% company match

Paid vacation

Access to leadership and personal development programs

Job summary

A fast-growing automotive brand in Thornton, CO is seeking a Guest Loyalty Specialist. This role focuses on enhancing the guest experience post-sale, ensuring satisfaction and managing communication effectively. Ideal candidates should have strong customer service skills and attention to detail. The position offers a competitive base salary of $42k with bonus potential, along with health benefits and a 401k plan with a company match. Join a team that values personal development and guest satisfaction.

Qualifications

• Demonstrated customer service and attention to detail.
• Experience in problem resolution.
• Willingness to learn and take ownership.

Responsibilities

• Manage the guest experience after the sale.
• Resolve guest concerns promptly.
• Communicate with sales and recon departments.

Skills

Customer service

Problem resolution

Attention to detail

Effective communication

Job description

Guest Loyalty Specialist in Thornton, CO at EchoPark Automotive

Location: 500 East 104th Avenue
Thornton, CO 80229

Job Type: Sales

Experience: Associate

About

EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Thornton, CO. The Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You’ll Do

• Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
• At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
• Answer and return all guest phone calls and emails in a timely, friendly manner.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
• Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
• Ensure repairs have met company standards and guest expectations.
• Work to create an outstanding culture of communication with the guest and team.

What We’re Looking For

• Demonstrated customer service and attention to detail
• Experience in problem resolution
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

What We Offer

• $42k salary base with monthly bonus opportunities
• Health, Dental and Vision Insurance
• 401k with a 4% company match
• Paid vacation
• Access to leadership and personal development programs

All your information will be kept confidential according to EEO guidelines.