Bilingual Automotive BDC Associate — Service Appointments

Sunset Automotive Group; Sarasota (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plan

Life and Disability insurance

Paid time off after 6 months

Company-paid training

Employee discounts at Sunset locations

Job summary

Sunset Automotive Group is seeking a motivated bilingual BDC Associate for our Business Development Center in Sarasota. You will respond to customers in Spanish and English, both verbally and in writing, via phone, email, or chat, and you will schedule service appointments while following scripts and best practices.

Ideal candidates have strong customer service skills, the ability to multi-task in a fast-paced environment, and a professional demeanor.

Qualifications

• Must be fluent in Spanish and English both verbally and in writing.
• Experience in automotive service or BDC/call center is preferred but not required.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Monitor and respond to inquiries in Spanish and English via phone, email, or chat.
• Determine customer service needs by active listening and set appointments for the service center.
• Make outgoing calls for reminders and to schedule appointments.
• Learn and follow call and email scripts; set, confirm, and follow up on appointments.
• Conduct customer satisfaction surveys and perform other duties as required.

Skills

Bilingual in Spanish and English

Customer service

Communication skills

Multi-tasking

Computer proficiency

Work history verification

Professional appearance

Job description

Sunset Automotive Group is seeking a motivated bilingual BDC Associate for our Business Development Center in Sarasota. You will respond to customers in Spanish and English, both verbally and in writing, via phone, email, or chat, and you will schedule service appointments while following scripts and best practices.

Ideal candidates have strong customer service skills, the ability to multi-task in a fast-paced environment, and a professional demeanor.