Bilingual Auto Parts Specialist - Customer Service Expert

3M HEALTHCARE; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k

Health insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level customer service to retail and installer customers while supporting store management. Candidates who are bilingual are encouraged to apply as listed in the job summary.

The role involves greeting customers, assisting with merchandise selection, processing transactions, returns, and assisting professional customers. Training and daily operational tasks including stock, planograms, and basic vehicle services are included.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Deliver outstanding, friendly customer service.
• Able to multitask between phone and in-store interactions.
• Spanish language skills highly desired.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support professional customers and installers as needed.
• Process transactions and returns per policy.
• Answer store phone calls and look up parts/prices.
• Assist with stock, planograms, and inventory tasks.
• Perform in-store services and basic vehicle-related tasks.
• Drive occasionally for deliveries if required.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level customer service to retail and installer customers while supporting store management. Candidates who are bilingual are encouraged to apply as listed in the job summary.

The role involves greeting customers, assisting with merchandise selection, processing transactions, returns, and assisting professional customers. Training and daily operational tasks including stock, planograms, and basic vehicle services are included.