Bilingual Auto Parts Specialist - Customer-Focused & Growth

O'Reilly Auto Parts; Marshalltown (IA); On-site; USD 28,000 - 42,000; Full time

Job summary

O’Reilly Auto Parts in Marshalltown, IA is seeking a Parts Specialist to provide exceptional service to retail and installer customers. You will support store management, greet customers, and help them select merchandise while promoting company programs.

The role includes handling phone inquiries, processing transactions, returns, and basic store operations. Bilingual candidates are encouraged to apply, and you will have opportunities for career growth within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Promote customer service programs and related selling practices.
• Assist managers with serving professional customers as needed.
• Handle store phone calls, look up parts and quote prices, and offer the Low-Price Guarantee.

Skills

Customer service

Multitasking

Phone support

Job description

O’Reilly Auto Parts in Marshalltown, IA is seeking a Parts Specialist to provide exceptional service to retail and installer customers. You will support store management, greet customers, and help them select merchandise while promoting company programs.

The role includes handling phone inquiries, processing transactions, returns, and basic store operations. Bilingual candidates are encouraged to apply, and you will have opportunities for career growth within the company.