Bilingual Auto Parts Specialist — Customer Care & Growth

O'Reilly Auto Parts; Sparta (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management, handles transactions, assists with stock and displays, and performs in-store automotive tasks as trained. Bilingual candidates are encouraged to apply and contribute to team performance.

The position emphasizes customer satisfaction, accurate pricing, and adherence to company policies, with opportunities for premium pay in specific circumstances.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support installers and professionals as needed.
• Process exchanges and returns per policy.
• Answer store phone calls, lookup parts and quote prices.
• Maintain cash drawer and process payments.
• Assist with stock, planograms, and store cleanliness.
• Perform in-store services and light vehicle-related tasks.
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management, handles transactions, assists with stock and displays, and performs in-store automotive tasks as trained. Bilingual candidates are encouraged to apply and contribute to team performance.

The position emphasizes customer satisfaction, accurate pricing, and adherence to company policies, with opportunities for premium pay in specific circumstances.