Bilingual Automotive Parts Specialist – Customer & Growth

O'Reilly Auto Parts; Dundalk (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with company contributions

Health, Dental, Vision insurance with

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist who will provide high-level service to retail and installer customers and support store management with assigned tasks. The role emphasizes accurate transactions, customer guidance, and teamwork in a fast-paced environment.

Responsibilities include greeting customers, assisting with merchandise selection, handling cash and credit transactions, processing returns, and addressing complaints with a courteous approach. Bilingual skills are encouraged.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists as needed.
• Maintain cash drawer and process payments accurately.
• Process exchanges and returns per policy.
• Handle customer complaints politely and resolve issues.
• Occasional delivery duties as business needs dictate.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts is seeking a Parts Specialist who will provide high-level service to retail and installer customers and support store management with assigned tasks. The role emphasizes accurate transactions, customer guidance, and teamwork in a fast-paced environment.

Responsibilities include greeting customers, assisting with merchandise selection, handling cash and credit transactions, processing returns, and addressing complaints with a courteous approach. Bilingual skills are encouraged.