Bilingual Auto Parts Specialist

O'Reilly Automotive Stores; Springfield (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Wellbeing Programs

Tuition Educational Assistance

Career Growth

Job summary

O'Reilly Automotive Stores is seeking a Parts Specialist to deliver high-level service to retail and installer customers in Springfield, MA. The role involves greeting customers, assisting with merchandise selection, and supporting store management with assigned tasks.

Essential duties include handling calls, quoting prices, processing payments, and maintaining cash drawers. Bilingual candidates are encouraged to apply, with a strong emphasis on upbeat, professional service.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Process payments, returns, and exchanges according to company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Perform daily store tasks including stocking shelves, planogram updates, and image maker duties.

Skills

Customer service

Multitasking

Friendly communication

Education

ASE certification

Job description

O'Reilly Automotive Stores is seeking a Parts Specialist to deliver high-level service to retail and installer customers in Springfield, MA. The role involves greeting customers, assisting with merchandise selection, and supporting store management with assigned tasks.

Essential duties include handling calls, quoting prices, processing payments, and maintaining cash drawers. Bilingual candidates are encouraged to apply, with a strong emphasis on upbeat, professional service.