Bilingual Auto Parts Retail Service Lead

O'Reilly Auto Parts; Spanaway (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k

Health Insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management during absences, ensuring standard processes for in-store services, and maintaining a welcoming shopping environment.

Ideal candidates show strong communication skills, a willingness to obtain RSS Certification, and experience in auto parts retail.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure calls, transfers, and orders are processed accurately and timely.
• Handle returns, exchanges, and refunds professionally.
• Oversee opening/closing duties and security procedures.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Retail sales experience

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management during absences, ensuring standard processes for in-store services, and maintaining a welcoming shopping environment.

Ideal candidates show strong communication skills, a willingness to obtain RSS Certification, and experience in auto parts retail.