Bilingual Auto Parts Retail Service Lead

O'Reilly Auto Parts; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k start day one

Health/Dental/Vision insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts in Frankfort, KY is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of supervisory staff.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication, customer service, and efficient handling of orders and returns while maintaining store standards.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the showroom and programs.
• Answer the telephone per policy and manage orders/shipments.
• Process buy online/ship to store, transfers, and add orders; contact customers on shipment arrivals.
• Handle special orders and outside purchases, returns, and refunds.
• Invoicing for all merchandise leaving the store, communicate Zipline messages, and delegate tasks.
• Ensure adherence to work schedules and clocking policies; perform opening/closing duties.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts in Frankfort, KY is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of supervisory staff.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication, customer service, and efficient handling of orders and returns while maintaining store standards.