Bilingual Auto Parts & Customer Service Specialist

O'Reilly Auto Parts; Rexburg (ID); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Paid Time Off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Rexburg, Idaho seeks a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management, processes transactions, and helps with part lookups and quotes.

Ideal candidates are bilingual (Spanish desired), capable of multitasking between phone and in-store duties, and familiar with automotive parts. Training, daily operations, and coordinating with the team are essential components of the position.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Support professional customers and installers as needed.
• Process transactions and handle cash, checks, and cards.
• Resolve customer complaints and provide accurate quotes and part lookups.
• Perform routine store operations and image maker/planogram updates.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Bilingual (Spanish)

Job description

O'Reilly Auto Parts in Rexburg, Idaho seeks a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management, processes transactions, and helps with part lookups and quotes.

Ideal candidates are bilingual (Spanish desired), capable of multitasking between phone and in-store duties, and familiar with automotive parts. Training, daily operations, and coordinating with the team are essential components of the position.