Bilingual Auto Insurance District Manager

Constitution General Agency LLC.; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life insurance

Dental insurance

Health insurance

Paid time off

Vision insurance

Commission pay

Job summary

Constitution General Agency LLC is seeking a managerial leader to oversee a network of insurance agents across multiple locations in Texas. You will recruit, train, and support agents while ensuring excellent customer service in every interaction.

Responsibilities include scheduling, monitoring performance, handling escalated issues, and creating a positive work environment. This role is in-person across our offices, with opportunities for field work.

Qualifications

• Manages multiple locations with agents designated within a geographic zone.
• Screens applicants, interview, and hire new agents.
• Promotes positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
• Manage staff members by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
• Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
• Create and implement weekly work schedule for agents
• Handles any escalated customer service issues that may arise
• Direct and observe Agents to ensure performance of tasks and customer service levels are being met

Responsibilities

• Manages multiple locations with agents designated within a geographic zone.
• Screens applicants, interview, and hire new agents.
• Promotes positive attitude to ensure excellent customer service when Agents interact with customers and team members.
• Create and implement weekly work schedules for agents.
• Handles escalated customer service issues that may arise.
• Direct and observe agents to ensure performance and service levels.

Job description

Constitution General Agency LLC is seeking a managerial leader to oversee a network of insurance agents across multiple locations in Texas. You will recruit, train, and support agents while ensuring excellent customer service in every interaction.

Responsibilities include scheduling, monitoring performance, handling escalated issues, and creating a positive work environment. This role is in-person across our offices, with opportunities for field work.