Auto Insurance District Manager Bilingual

Amtex Insurance; San Antonio (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Paid time off

Vision insurance

Commission pay

Descripción de la vacante

Amtex Insurance in the United States is seeking a qualified manager to oversee field agents across several locations. You will screen and hire agents, set performance goals, and provide ongoing training to ensure excellent customer service in all customer interactions.

You will also monitor attendance and discipline, and manage weekly agent schedules. The role emphasizes leadership, field oversight, and the ability to resolve escalated service issues while maintaining high service standards for

Responsabilidades

• Manages multiple locations with agents designated within a geographic zone
• Screen applicants, interview, and hire new agents
• Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
• Manage staff members by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
• Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
• Create and implement weekly work schedule for agents
• Handles any escalated customer service issues that may arise
• Direct and observe Agents to ensure performance of tasks and customer service levels are being met

Descripción del empleo

Responsibilities

• Manages multiple locations with agents designated within a geographic zone
• Screen applicants, interview, and hire new agents
• Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
• Manage staff members by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
• Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
• Create and implement weekly work schedule for agents
• Handles any escalated customer service issues that may arise
• Direct and observe Agents to ensure performance of tasks and customer service levels are being met

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Supplemental pay types: Commission pay

Schedule, Working Conditions and Licenses

• Weekly day range: Monday to Friday
• Rotating weekends
• Weekends as needed
• Work setting: In-person In the field Office
• License/Certification: Insurance Producer License (Preferred)
• Life Insurance License (Preferred)