Bilingual Assistant Branch Leader

WAC-SC World Finance Company of South Carolina, LLC; Greenville (SC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Leadership path

Promote-from-within

Bonus opportunities

Comprehensive benefits

401(k) match

Volunteer hours

Work-life balance

Job summary

World Acceptance Corporation is seeking an Assistant Manager (Bilingual) to help lead a branch and partner with the Branch Manager. You will drive loan sales, manage past-due accounts, and assist customers with tax services while building leadership and operational skills.

The role requires daily outbound calling and high-volume collections, with opportunities for performance-based earnings and advancement into Branch Manager-level pay and responsibility.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.
• A genuine interest in pursuing a branch management career path.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business
• Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax-related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management
• Shadow the Branch Manager on day-to-day operations and decision-making to build a working knowledge of branch leadership
• Take on stretch opportunities, such as mentoring newer team members or supporting branch goal-setting, as you demonstrate readiness for greater responsibility

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Data entry

Branch management path

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking an Assistant Manager (Bilingual) to help lead a branch and partner with the Branch Manager. You will drive loan sales, manage past-due accounts, and assist customers with tax services while building leadership and operational skills.

The role requires daily outbound calling and high-volume collections, with opportunities for performance-based earnings and advancement into Branch Manager-level pay and responsibility.