Bilingual Arbitration Coordinator - Claims & Intake

Cox; Euless (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Bereavement leave

Volunteer time off

Jury duty leave

Military leave

Parental leave

Job summary

Cox is seeking an Arbitration Coordinator in Texas to manage intake, verify claim validity, and coordinate inspections within the arbitration process. You will triage calls, document outcomes, and close simple claims while maintaining compliance with standards.

The role emphasizes strong organization, communication, and bilingual capability in English and Spanish, with a focus on timely resolution of claims and thorough documentation.

Qualifications

• High school diploma or equivalent with 4 years in customer service or related field.
• Experience in automotive industry or dispute resolution is a plus.
• Strong organizational and communication skills; detail-oriented and able to multitask.

Responsibilities

• Intake coordination: receive, triage and route inbound calls from buyers, sellers, and auction partners.
• Claim verification: review and verify validity of claims per standards and policies.
• Claim tracking and follow-up: monitor status and communicate with all parties to ensure timely resolution.
• Claim management & closure: manage lifecycle from report to resolution and document outcomes.
• Documentation management: ensure all documents are received, organized, and uploaded.
• Administrative support: maintain records and assist Arbitration team.
• VCF coordination: entry into Vehicle Control Files and coordinate inspections.

Skills

Customer service

Dispute resolution

Communication

Multitasking

Organization

Professionalism

Attention to detail

Education

High school diploma or equivalent

Associate degree or technical training (optional)

Tools

Salesforce

Document management systems

Online portals

Job description

Cox is seeking an Arbitration Coordinator in Texas to manage intake, verify claim validity, and coordinate inspections within the arbitration process. You will triage calls, document outcomes, and close simple claims while maintaining compliance with standards.

The role emphasizes strong organization, communication, and bilingual capability in English and Spanish, with a focus on timely resolution of claims and thorough documentation.