Bilingual Pharmacy Assistant & Customer Care Specialist

Kaiser Permanente; Fontana (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Kaiser Permanente is seeking a Pharmacy Clerk to provide public reception, sell pharmacy merchandise, and assist pharmacists with clerical tasks. The role requires bilingual English/Spanish skills and DEA clearance. You will handle transactions, transcribe prescription labels, and support customer service in a fast-paced pharmacy setting.

The position emphasizes accuracy in documentation, adherence to policies, and maintaining organized, safe work areas while delivering excellent patient service.

Qualifications

• Previous pharmacy/cashiering experience required.
• Must pass DEA clearance.
• Bilingual (English/Spanish) Level I required

Responsibilities

• Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable laws.
• Greets patients and initiates sales, records patient information prior to routing prescription to pharmacist.
• Sells pharmacy merchandise to patients and records transactions with cash register.
• Transcribes dosage instructions for labels as required by physician orders.
• Totals cash payments and prepares bank deposit slips with verification forms.
• Provides telephone reception for Pharmacy and handles prescription refill requests.
• May order pharmacy merchandise and verify shipments against packing slips and purchase orders.
• Maintains organized work areas and ensures a safe, clean environment.
• Establishes courteous relations with patients and staff and supports customer service goals.

Skills

Bilingual English/Spanish

Cashiering experience

Customer service

Job description

Kaiser Permanente is seeking a Pharmacy Clerk to provide public reception, sell pharmacy merchandise, and assist pharmacists with clerical tasks. The role requires bilingual English/Spanish skills and DEA clearance. You will handle transactions, transcribe prescription labels, and support customer service in a fast-paced pharmacy setting.

The position emphasizes accuracy in documentation, adherence to policies, and maintaining organized, safe work areas while delivering excellent patient service.