Bilingual OHS Claims Processor — English/Spanish

Kaiser Permanente; Bakersfield (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Kaiser Permanente California is seeking a clerical support professional to provide patient and visitor reception, check-in/out, and appointment scheduling within Occupational Health Services. The role involves billing-related tasks, medical records handling, and maintaining KP Health Connect records.

The candidate will interact with members, providers, carriers, and employers, and must be bilingual (English/Spanish).

Qualifications

• Typing 35 wpm required.
• Minimum of one year relevant clerical and customer service experience in Workers Compensation.
• Knowledge of Workers Compensation claims Processing; cash handling experience.
• Ability to research, summarize and communicate clearly to the public, both verbally and in writing.
• Ability to use computer to perform assigned duties.

Responsibilities

• Answer and screen incoming calls for the department; greet patients and visitors; assist with forms and records.
• Schedule appointments for workers compensation patients; retrieve paperwork; update accounts and notes.
• Open and distribute mail; match bills to reports; process payments and collections; handle general office duties.

Skills

Typing 35 wpm

Customer service

Workers' Compensation knowledge

Cash handling

Computer skills

Education

High school diploma/GED

Tools

KP Health Connect

Adding machine

Photocopier

Job description

Kaiser Permanente California is seeking a clerical support professional to provide patient and visitor reception, check-in/out, and appointment scheduling within Occupational Health Services. The role involves billing-related tasks, medical records handling, and maintaining KP Health Connect records.

The candidate will interact with members, providers, carriers, and employers, and must be bilingual (English/Spanish).