Bilingual Appointment Scheduler

HealthPoint Family Care; Florence (KY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid holidays

Health insurance

Job summary

HealthPoint Family Care is seeking a full-time, bilingual scheduling staff member to assist patients with check-in and appointments. The role requires outstanding customer service, strong multi-tasking abilities, and a commitment to accessible health care.

Shifts include mornings and afternoons until 8:30pm, with some Saturdays until 5:30pm. The starting pay rate is $18-$23 per hour, based on experience, with retention bonuses and a robust benefits package including tuition reimbursement and

Qualifications

• High school diploma required.
• Bi-lingual Spanish required.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and register them accurately.
• Advise patients on payment options and insurance eligibility.
• Collect co-payments via cash, check, or card with receipts.
• Submit pre-certifications and insurance paperwork to Billing in a timely manner.
• Maintain patient flow based on appointments and medical need.
• Manage scheduling to optimize provider productivity.
• Monitor reminders and make patient calls as needed.
• Answer phones and schedule appointments; take messages and route to departments.
• Check voicemail and respond within one hour.
• Prepare daily deposits and balance cash.
• Handle paperwork for patient appointments.

Skills

Customer service

Multi-tasking

Phone etiquette

Education

High school diploma

Job description

HealthPoint is hiring for a bi-lingual scheduling staff to assist patients with check in and appointments. The ideal candidate will possess excellent customer service skill, multi-tasking capabilities and have a passion for accessible health care. This is a full time 40 hour a week-5 day position. The schedule will include morning shifts, afternoon shifts until 8:30pm and some Saturday until 5:30pm.Starting Payrate: $18-$23 based on experienceRetention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000Two free sets of HealthPoint scrubsTuition Reimbursement for up to $1,000 a year.Nine paid federal holidaysBirthday off paid in addition and not counted towards PTOGenerous Paid Time OffWide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans.Job ResponsibilitiesGreets patients in a professional manner and accurately registers patients.Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner.Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments.Manages dental schedule to achieve optimum efficiency and productivity for the providers. Adheres to established scheduling protocols and standards of customer care.Monitors automatic appointment reminders and makes patient reminder calls as necessary.Timely answers phones and schedules patient appointments.Answers the phone, takes messages and routes them to the appropriate departments in a timely manner.Triages all patient calls as necessary.Checks department voicemail and responds to messages within one hour.Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.Handles any necessary paperwork for patients appointments.Highschool DiplomaBi-Lingual Spanish