Bilingual Ambulatory Scheduling & Billing Specialist

Optum; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Optum, a part of UnitedHealth Group, seeks a clinic front desk specialist in Houston, TX to check in patients, schedule appointments and handle basic billing questions. The role requires a high school diploma and 2+ years in a medical office, with EMR/Epic experience and bilingual English/Spanish.

Responsibilities include managing patient records, verifying insurance and delivering high-quality customer service in a busy clinic environment.

Qualifications

• High school education or equivalent.
• 2+ years in physician/hospital/medical office with patient registration, appointment scheduling or medical billing.
• 2+ years of insurance and/or managed care experience including verification and explaining plan details to patients.
• 2+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections in a medical office.
• Experience with EMR/Epic systems.
• Bilingual English/Spanish.

Responsibilities

• Check in patients and schedule appointments for a clinic.
• Answer billing questions and assist with related inquiries.
• Manage patient medical records and support clinic operations.

Skills

Patient registration

Appointment scheduling

Medical billing

Insurance verification

Customer service

Cash handling

EMR/Epic

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

Optum, a part of UnitedHealth Group, seeks a clinic front desk specialist in Houston, TX to check in patients, schedule appointments and handle basic billing questions. The role requires a high school diploma and 2+ years in a medical office, with EMR/Epic experience and bilingual English/Spanish.

Responsibilities include managing patient records, verifying insurance and delivering high-quality customer service in a busy clinic environment.