Bilingual Admin Support - English/Spanish Records & Ops

Prosperity Life Group; Austin (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA plan

401(k) match

Paid time off

Life and disability insurance

Job summary

Prosperity Life Group in Austin, TX seeks an Administrative Support professional to keep client service operations running smoothly, handling correspondence across email, fax, web submissions, and mail, and safeguarding records. You will work with the International Client Services team to escalate urgent requests, process and retain customer records, and communicate professionally in English and Spanish.

The role offers a base salary range of $40k-$45k and benefits; high attention to detail,

Qualifications

• Strong organizational skills and attention to detail.
• Ability to handle multiple administrative priorities with accuracy.
• Bilingual English/Spanish communication is a plus.

Responsibilities

• Manage daily flow of international correspondence via mail, email, fax, web submissions, and uploads.
• Index, track, and route policyholder and financial professional requests.
• Maintain and safeguard customer records with proper chain-of-custody.

Skills

Execution Excellence

Client Focus

Organization

Communication

Sound Judgment

Accountability

Collaboration

Adaptability

Continuous Improvement

Education

High School Diploma/GED

Job description

Prosperity Life Group in Austin, TX seeks an Administrative Support professional to keep client service operations running smoothly, handling correspondence across email, fax, web submissions, and mail, and safeguarding records. You will work with the International Client Services team to escalate urgent requests, process and retain customer records, and communicate professionally in English and Spanish.

The role offers a base salary range of $40k-$45k and benefits; high attention to detail,