Bilingual Admin Support

Prosperity Life; Austin (TX); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, dental, and vision coverage

HSA and 401(k) company match

Paid time off

Employer-paid life and disability保险

Job summary

Prosperity Life is seeking an Administrative Support professional to manage daily client correspondence and ensure accurate records across multiple channels. The role partners with the International Client Services team to safeguard documents and deliver high-quality service to policyholders worldwide.

You will communicate in English and Spanish, maintain organized client records, and support department operations in a fast-growing insurance environment with a hybrid work setup in Austin, TX.

Qualifications

• High School Diploma or GED required.
• Bilingual English/Spanish communication skills.
• Excellent organizational and communication abilities.

Responsibilities

• Manage the daily flow of client correspondence across email, mail, fax, and digital submissions.
• Index, track, and route policyholder and financial professional requests for timely processing.
• Maintain and safeguard important customer records with proper chain-of-custody procedures.
• Collaborate with the International Client Services team to identify workflow improvements and support timely service.

Skills

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

About Us

We are a fast-growing, privately held insurance company on a path to becoming a leading U.S. retail platform. We believe every client and customer relationship holds the potential to become something greater-—and the same is true for our people. As we grow, we are redefining how great talent connects with meaningful work, enabling our ambitious strategy while building a culture of high performance, creativity, and partnership. If you enjoy solving problems, keeping operations organized, and helping teammates deliver exceptional service, you'll thrive here!

About Us

We are a fast-growing, privately held insurance company on a path to becoming a leading U.S. retail platform. We believe every client and customer relationship holds the potential to become something greater-—and the same is true for our people. As we grow, we are redefining how great talent connects with meaningful work, enabling our ambitious strategy while building a culture of high performance, creativity, and partnership. If you enjoy solving problems, keeping operations organized, and helping teammates deliver exceptional service, you'll thrive here!

About The Role

We are looking for an Administrative Support professional who brings strong organizational skills, careful attention to detail, and a commitment to keeping client service operations running smoothly. In this role, you will manage the daily flow of correspondence and documentation across email, fax, web submissions, document uploads, and physical mail, ensuring information is accurately reviewed, indexed, routed, and maintained. You will partner closely with the International Client Services team to safeguard important records, identify and elevate urgent or sensitive requests, and provide the reliable behind-the-scenes support that helps us deliver timely, high-quality service to policyholders and financial professionals around the world.

What You Will Do

Keep Client Operations Running Smoothly

• Manage the daily flow of international correspondence by receiving, reviewing, routing, and processing documents received through mail, email, fax, web submissions, and document uploads.
• Ensure policyholder and financial professional requests are accurately indexed, tracked, and delivered to the appropriate teams for timely processing.

Support Accurate Records Management

• Process and maintain customer records using company systems, ensuring documentation is complete, organized, and accurately retained in accordance with company policies.
• Receive, log, and safeguard important documents, including financial transactions and customer correspondence, while maintaining appropriate chain-of-custody procedures.

Provide Bilingual Administrative Support

• Communicate professionally with internal and external customers in both English and Spanish to support departmental operations and facilitate timely resolution of service requests.
• Partner with teammates to ensure information is accurately communicated and administrative processes are completed efficiently.

Protect the Integrity of Our Operations

• Exercise sound judgment by identifying urgent, sensitive, or potentially fraudulent items and escalating them through the appropriate channels.
• Help maintain secure, compliant administrative processes by following established procedures and supporting accurate record retention.

Support Department Operations

• Maintain office supplies, monitor inventory levels, and ensure department equipment and resources are ready to support daily operations.
• Assist with departmental administrative activities that contribute to an organized, efficient, and productive work environment.

Collaborate and Continuously Improve

• Partner with the International Client Services team to identify opportunities to improve workflows, enhance operational efficiency, and support exceptional service delivery.
• Continuously build your knowledge of company systems, processes, and best practices while embracing new tools, feedback, and evolving business needs.

What You Will Bring

• High School Diploma/GED required.

Core Competencies

• Execution Excellence: Balances speed, accuracy, and attention to detail while managing multiple administrative priorities.
• Client Focus: Provides responsive, professional support that contributes to a positive experience for policyholders, financial professionals, and internal partners.
• Organization: Maintains accurate records, tracks important documentation, and keeps information and resources organized for efficient access.
• Communication: Communicates clearly, timely, and professionally in both English and Spanish with internal and external customers.
• Sound Judgment: Identifies urgent, sensitive, or unusual items and escalates concerns appropriately, including potential fraud or irregular activity.
• Accountability: Takes ownership of assigned work, follows established procedures, and handles sensitive information and financial documents responsibly.
• Collaboration: Partners effectively with teammates and other departments to route requests, resolve issues, and support timely service.
• Adaptability: Learns new systems and processes quickly while navigating changing priorities and multiple technology platforms.
• Continuous Improvement: Seeks opportunities to improve administrative workflows, efficiency, and service quality.

What We Offer

• A collaborative, inclusive environment that values authenticity, accountability, and partnership
• The opportunity to join the company at an exciting stage of growth, where colleagues are empowered to build what’s next
• A variable compensation package with a base range of $40k-$45k
• A competitive benefits package including comprehensive medical, dental, and vision coverage; an HSA and 401(k) company match; paid time off; and employer-paid life and disability insurance
• Hybrid work arrangement

At Prosperity, we are committed to equal employment opportunity and encourage people from all backgrounds to apply. We make hiring decisions based on merit and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or any other protected status.

We strive for a meaningful interview experience for all candidates. If you need an adjustment or accommodation due to a disability or medical condition during the hiring process, please let your recruiter know.