Bilingual Admin Support

Prosperity Life Group; Austin (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA plan

401(k) match

Paid time off

Life and disability insurance

Job summary

Prosperity Life Group in Austin, TX seeks an Administrative Support professional to keep client service operations running smoothly, handling correspondence across email, fax, web submissions, and mail, and safeguarding records. You will work with the International Client Services team to escalate urgent requests, process and retain customer records, and communicate professionally in English and Spanish.

The role offers a base salary range of $40k-$45k and benefits; high attention to detail,

Qualifications

• Strong organizational skills and attention to detail.
• Ability to handle multiple administrative priorities with accuracy.
• Bilingual English/Spanish communication is a plus.

Responsibilities

• Manage daily flow of international correspondence via mail, email, fax, web submissions, and uploads.
• Index, track, and route policyholder and financial professional requests.
• Maintain and safeguard customer records with proper chain-of-custody.

Skills

Execution Excellence

Client Focus

Organization

Communication

Sound Judgment

Accountability

Collaboration

Adaptability

Continuous Improvement

Education

High School Diploma/GED

Job description

Posted Monday, August 3, 2026 at 5:00 AM

About Us:

We’re a fast-growing, privately held insurance company on a path to becoming a leading U.S. retail platform. We believe every client and customer relationship holds the potential to become something greater— and the same is true for our people. As we grow, we’re redefining how great talent connects with meaningful work, enabling our ambitious strategy while building a culture of high performance, creativity, and partnership. If you enjoy solving problems, keeping operations organized, and helping teammates deliver exceptional service, you'll thrive here !

About the Role:

We’re looking for an Administrative Support professional who brings strong organizational skills, careful attention to detail, and a commitment to keeping client service operations running smoothly. In this role, you’ll manage the daily flow of correspondence and documentation across email, fax, web submissions, document uploads, and physical mail, ensuring information is accurately reviewed, indexed, routed, and maintained. You’ll partner closely with the International Client Services team to safeguard important records, identify and elevate urgent or sensitive requests, and provide the reliable behind-the-scenes support that helps us deliver timely, high-quality service to policyholders and financial professionals around the world.

What You’ll Do:

Keep Client Operations Running Smoothly

• Manage the daily flow of international correspondence by receiving, reviewing, routing, and processing documents received through mail, email, fax, web submissions, and document uploads.
• Ensure policyholder and financial professional requests are accurately indexed, tracked, and delivered to the appropriate teams for timely processing.

Support Accurate Records Management

• Process and maintain customer records using company systems, ensuring documentation is complete, organized, and accurately retained in accordance with company policies.
• Receive, log, and safeguard important documents, including financial transactions and customer correspondence, while maintaining appropriate chain-of-custody procedures.
• Communicate professionally with internal and external customers in both English and Spanish to support departmental operations and facilitate timely resolution of service requests.
• Partner with teammates to ensure information is accurately communicated and administrative processes are completed efficiently.

Protect the Integrity of Our Operations

• Exercise sound judgment by identifying urgent, sensitive, or potentially fraudulent items and escalating them through the appropriate channels.
• Help maintain secure, compliant administrative processes by following established procedures and supporting accurate record retention.

Support Department Operations

• Maintain office supplies, monitor inventory levels, and ensure department equipment and resources are ready to support daily operations.
• Assist with departmental administrative activities that contribute to an organized, efficient, and productive work environment.

Collaborate and Continuously Improve

• Partner with the International Client Services team to identify opportunities to improve workflows, enhance operational efficiency, and support exceptional service delivery.
• Continuously build your knowledge of company systems, processes, and best practices while embracing new tools, feedback, and evolving business needs.

What You’ll Bring:

• High School Diploma/GED required .

Core Competencies:

• Execution Excellence: Balances speed, accuracy, and attention to detail while managing multiple administrative priorities.
• Client Focus: Provides responsive, professional support that contributes to a positive experience for policyholders, financial professionals, and internal partners.
• Organization: Maintains accurate records, tracks important documentation, and keeps information and resources organized for efficient access.
• Communication: Communicates clearly, timely, and professionally in both English and Spanish with internal and external customers.
• Sound Judgment: Identifies urgent, sensitive, or unusual items and escalates concerns appropriately, including potential fraud or irregular activity.
• Accountability: Takes ownership of assigned work, follows established procedures, and handles sensitive information and financial documents responsibly.
• Collaboration: Partners effectively with teammates and other departments to route requests, resolve issues, and support timely service.
• Adaptability: Learns new systems and processes quickly while navigating changing priorities and multiple technology platforms.
• Continuous Improvement: Seeks opportunities to improve administrative workflows, efficiency, and service quality.

What We Offer:

• A collaborative, inclusive environment that values authenticity, accountability, and partnership
• The opportunity to join the company at an exciting stage of growth, where colleagues are empowered to build what’s next
• A variable compensation package with a base range of $40k-$45k
• A competitive benefits package including comprehensive medical, dental, and vision coverage; an HSA and 401(k) company match; paid time off; and employer-paid life and disability insurance

At Prosperity, we are committed to equal employment opportunity and encourage people from all backgrounds to apply. We make hiring decisions based on merit and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or any other protected status.

We strive for a meaningful interview experience for all candidates. If you need an adjustment or accommodation due to a disability or medical condition during the hiring process, please let your recruiter know.