BFLF Supervisor

Family Services of the Merrimack Valley; Lawrence (MA); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Bonus eligibility

Hybrid work arrangement

Competitive benefits package

Job summary

Family Services of the Merrimack Valley is seeking a full-time Program Supervisor for the Big Friends Little Friends mentoring program in Lawrence, MA. The role combines office-based work with remote duties and entails supervising staff and volunteers to deliver high-quality youth mentoring services.

The position offers a $1,000 bonus, a hybrid work arrangement, and a comprehensive benefits package; candidates should have a relevant degree or equivalent experience and strong skills in

Qualifications

• BS/BA in a human service field or 5 years equivalent work experience.
• Experience in mentoring and/or youth development.
• Experience delivering engaging trainings or presentations.
• Strong communication, organization and project management skills.
• Ability to work in a team and independently with good judgment.
• Proficiency in Microsoft Office including Outlook, SharePoint, Word, Excel, Publisher and PowerPoint.

Responsibilities

• Provide supervision and coordination for the BFLF mentoring program.
• Orient, train, supervise and evaluate staff and volunteers to meet goals.
• Conduct enrollment interviews and background checks for volunteers and clients.
• Prepare reports and analyze data to guide program improvements.
• Develop relationships with participants and community partners.
• Recruit mentors and support program visibility through marketing materials.
• Facilitate events and activities for mentor/mentee matches.

Skills

Mentoring

Public speaking

Project management

Communication

Team collaboration

Organizational skills

Independent work

Data management

Education

BS/BA in human service or related field

Tools

Microsoft Office Suite

SharePoint

Word

Excel

PowerPoint

Outlook

Publisher

Job description

Description

• This role is eligible for a $1,000 BONUS!

A.? Overview

Family Services of the Merrimack Valley is seeking a full time (40 hours/week) Program Supervisor for its Big Friends Little Friends Mentoring program. Big Friends Little Friends (BFLF), formerly Big Brothers Big Sisters of Greater Lawrence, matches youth ages 6-14 with caring and responsible volunteer mentors who provide friendship, guidance and support to youth throughout the Merrimack Valley. The Program Supervisor will be responsible for the overall coordination of the program and supervision of BFLF program staff members. The Program Supervisor will serve a critical role in executing strategies that enable BFLF to provide high-quality services that increase our capacity to make a positive impact on local children in need. This is a role that will be a combination of working at our main office location as well as remote work.

B.? Key Duties and Responsibilities

• Provide supervision and overall coordination for the BFLF Mentoring Program.
• Orient, train, supervise and evaluate staff and volunteers to assure achievement of programs goals and objectives.
• Conduct volunteer and client enrollment including: interviews, orientations and group trainings, completion of background checks with awareness of child safety indicators.
• Provide timely and comprehensive write-ups and recommendations for participation in the program based upon assessments of each individual.
• Develop positive working relationships with program participants, community partners and stakeholders.
• Participate in recruitment of mentors through community presentations, development and distribution of marketing materials as needed.
• Support program social media presence by creating or supplying compelling stories, pictures, updates, resources and new initiatives to increase visibility and followers.
• Plan and facilitate events and resources for mentor/mentee matches, (i.e. mentor mingles, ongoing mentor training, match outings, holiday parties, advisory meetings, etc.)
• Complete and submit accurate reporting relative to the Big Friends Little Friends program.
• Analyze program data to identify trends, evaluate effectiveness, address gaps and inform program improvements.
• Ensure participant files, assessments and required documentation are complete and maintained in accordance with agency standards.
• Identify opportunities to strengthen program operations, increase enrollment, improve match outcomes, and expand program capacity.
• Develop and implement strategies to reduce waitlists and increase number of mentoring matches.
• Evaluate program effectiveness and recommend improvements
• Implement and monitor adherence to agency and program policies, Elements of Effective Practice for Mentoring and grant requirements.
• Support the development, implementation, and evaluation of new program initiatives and pilot projects.
• Contribute to a collaborative and positive team culture by actively participating in team discussions, communicating ideas, challenges and successes openly and professionally.
• Other duties as assigned.

Requirements

C. Required Qualifications

• BS/BA in a human service or comparable field of study or 5 years’ equivalent work experience.
• Background/experience in mentoring and/or youth development.
• Experienced in the creation and delivery of engaging and impactful presentations and/or trainings tailored to audience needs.
• Highly motivated, energetic, resilient and target driven to produce desired results.
• Strong written and verbal communication skills including comfort with public speaking.
• Proven ability to manage projects, partnerships, and professional relationships.
• Excellent communications and organizational skills.
• Ability to work and communicate effectively in a team environment with colleagues, program providers, community stakeholders, and volunteers.
• Ability to work independently while exercising good judgment.
• Proficiency in Microsoft Office Suite including Outlook, SharePoint, Word, Excel, Publisher and PowerPoint as well as in data management.
• Experience and competency working and connecting with diverse communities (including the Latinx community), cultures, people and partners, as well as a commitment to promoting inclusion in all practices and efforts is desirable.

D. Preferred Qualifications:

• Bilingual proficiency in English/Spanish in both verbal and written forms is desirable.
• Experience working with culturally and linguistically diverse youth and families.?
• Experience supporting LGBTQ+ youth and families inclusively and respectfully.?
• Knowledge of Lawrence and the Greater Lawrence community, including community resources available to youth and families.?
• Experience with youth mentoring, case management, group facilitation, or evidence-based youth development curricula

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY?

Family Services is a non-profit social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer

COMPENSATION AND BENEFITS

• This is a full-time, 40 hours per week, flexible, HYBRID (in person/remote work) position
• Pay range $25- $26 per hour, commensurate upon education and/or experience.
• This role is eligible for a $1,000 BONUS!
• FSMV offers an excellent benefit package including a flexible and supportive work environment, competitive Blue Cross/Blue Shield health and dental insurances, fully paid life and long-term disability insurances, optional voluntary life insurance along with training and professional development opportunities.
• FSMV also offers a generous time off policy for employees working 30 hours or more per week including 4 paid weeks of Earned Time Off as well as 13 paid holidays per year!
• An amazing opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.