Bilingual Account Support Specialist

ACV Auctions; Buffalo (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

Paid time off

Company holidays

Floating holidays

Parental leave

Stock Purchase Program

401(k)

Job summary

ACV Auctions seeks an Account Support Representative to engage with U.S. car dealerships, handling inquiries via phone and email, and guiding customers through ACV solutions.

You will be part of a team, reporting to the Team Lead, Customer Service, and ensuring timely responses and high-quality service. The role requires a high school diploma, 1+ year in admin or customer service, and comfort with Salesforce, CRM tools, and MS Office.

Qualifications

• High School Diploma or equivalent required.
• 1 year administrative or customer service experience.
• Fluent in English; Spanish is a plus.
• Experience with CRMs, GSuite, and Microsoft Office is preferred.

Responsibilities

• Receive inbound calls and emails from ACV customers and resolve inquiries.
• Document activities and strategies in Salesforce.
• Provide pre- and post-sales support to ensure repeat business.
• Meet or exceed SLA targets and department KPIs.
• Collaborate with Titles, Payments, Transportation and Arbitration teams.

Skills

English proficiency

Team collaboration

Time management

Communication

Independence

Adaptability

Spanish language (plus)

CRM systems

GSuite

Microsoft Office

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

ACV Auctions seeks an Account Support Representative to engage with U.S. car dealerships, handling inquiries via phone and email, and guiding customers through ACV solutions.

You will be part of a team, reporting to the Team Lead, Customer Service, and ensuring timely responses and high-quality service. The role requires a high school diploma, 1+ year in admin or customer service, and comfort with Salesforce, CRM tools, and MS Office.