Bilingual, Account Manager (BASE PAY+UNCAPPED COMMISSION)

Colonial Group; Buffalo (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

ACV Auctions is seeking an Account Manager to partner with automotive dealerships in targeted markets. You will work toward retaining and expanding a base of customers while collaborating with Field Sales to execute tailored strategies.

This role emphasizes proactive outreach across multiple channels to enhance adoption and revenue growth. You will monitor performance metrics, stay current on market trends, and provide creative solutions to meet customer needs in a dynamic environment.

Qualifications

• Ability to read, write, speak and understand English and Spanish.
• Self-motivated with intrinsic drive to meet sales targets.
• Excellent communication skills to build and maintain relationships with dealerships.
• Sales experience, preferably in automotive industry, with track record of retaining/growing customers.
• Customer-focused mindset to enhance buying/selling experiences.
• Proactive approach to reach out, identify opportunities, and offer solutions.
• Strategic thinking to monitor account performance and identify upsell opportunities.
• Adaptability to changing market conditions and customer needs.
• Team player capable of collaborating with Field and Operational teams.
• Resilience to handle objections and stay positive in a competitive space.
• Tech-savvy with CRM proficiency and sales tools.
• Strong time management to meet goals and deadlines.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Develop understanding of ACV's dealer solutions and drive adoption among current customers.
• Meet and beat monthly and quarterly sales and retention goals.
• Collaborate with Field Sales to develop and execute market strategies.
• Build strong customer relationships via text, phone, email, and Slack in a fast-paced environment.
• Document all customer interactions in the CRM system.
• Identify customer needs and offer creative solutions to meet them.
• Provide ongoing sales support and present additional products/services.
• Stay informed about automotive market trends to guide buyers.
• Monitor account performance and identify additional product opportunities.
• Identify customers with gaps in activity and re-engage them on ACV platform.
• Perform other duties as assigned.

Skills

English/Spanish bilingual

Self-motivated

Strong communication

Sales experience

Customer focus

Proactive outreach

Strategic thinking

Adaptability

Team collaboration

Resilience

Tech-savvy

Time management

Job description

Who we are looking for:

As a, Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions unique dealer business solutions. The Account Manager will be responsible for retaining and growing a base of customers within one or more target markets.

Adaptability is key in our dynamic work environment. We're looking for individuals who thrive amidst change, seamlessly adjusting to new tasks, technologies, and challenges. As part of our team, you'll demonstrate resilience and flexibility, swiftly navigating evolving circumstances to achieve our goals effectively.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals
• Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume.
• Drive strong customer relationships through multiple channels of communication E.g. text, phone, email and internal slack channels in an exciting fast paced environment
• Maintain orderly records through documentation of all customers interactions in Customer Relationship Management (CRM) system.
• Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs.
• Provide ongoing sales support to customers and present additional products and services to existing customers.
• Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers,
• Monitor the performance of customer accounts through various assessments including but not limited to, customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement.
• Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

What you will need:

• Ability to read, write, speak and understand English and Spanish!
• Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations.
• Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships.
• Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs.
• Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs.
• Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities.
• Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly.
• Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers.
• Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment.
• Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively.
• Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations.

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