Dealership Support & Customer Care Specialist

Colonial Group; Buffalo (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

ACV Auctions is seeking an Account Support Representative to assist car dealership customers across the United States. You will handle inbound calls and emails, resolve inquiries, and document activities in Salesforce while working in a team-oriented environment.

Qualifications include 1 year of administrative or customer service experience and a High School Diploma. Spanish language skills are a plus, with CRM and office software familiarity aiding daily tasks.

Qualifications

• 1 year administrative or customer service experience.
• High School Diploma or equivalent.
• Fluent English; Spanish a plus.
• Experience with CRMs like Salesforce.
• Ability to work independently and in a team.
• Strong collaboration and prioritization skills.

Responsibilities

• Handle inbound calls and emails from ACV customers.
• Resolve inquiries using Salesforce and internal tools.
• Perform outbound calls to resolve issues as needed.
• Document activities in Salesforce.
• Provide pre- and post-sales support to ensure repeat business.
• Meet or exceed SLA targets and KPIs.

Skills

Customer service

Team collaboration

Time management

Written and verbal communication

Education

High School Diploma

Tools

Salesforce

G Suite

Microsoft Office

Job description

ACV Auctions is seeking an Account Support Representative to assist car dealership customers across the United States. You will handle inbound calls and emails, resolve inquiries, and document activities in Salesforce while working in a team-oriented environment.

Qualifications include 1 year of administrative or customer service experience and a High School Diploma. Spanish language skills are a plus, with CRM and office software familiarity aiding daily tasks.