Bilingual Account Representative

Total Quality Logistics; Cincinnati (OH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health, dental and vision

401(k) with company match

Tuition reimbursement

Employee discounts

Financial wellness planning

Job summary

Total Quality Logistics is seeking a Bilingual Account Representative in Cincinnati to support a fast-paced sales team. You will engage with customers, manage shipments, and resolve issues around cross-border logistics while delivering outstanding service.

We offer a $40,000 minimum salary with uncapped commissions, a structured training program, and opportunities for career advancement in a leading logistics company. This is an in-office role requiring daily presence.

Qualifications

• Fluent in Spanish and English.
• Elite work ethic with 100% in-office commitment.
• Must exhibit urgency and strong problem-solving skills.
• Excellent communication and customer service mindset.
• Military veterans encouraged to apply.

Responsibilities

• Communicate with sales team and customers to build and maintain relationships for Mexico cross-border shipments.
• Manage shipments end-to-end and resolve issues to ensure on-time pickups and deliveries.
• Input, update and manage shipment information in our systems; negotiate pricing with customers.

Skills

Spanish-English bilingual

Communication skills

Customer service

Problem solving

Education

College degree preferred

Job description

About the role:

The Bilingual Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.

What’s in it for you:

• $40,000 minimum annual salary
• Uncapped commission opportunity

Who we’re looking for:

• You compete daily in a fast-paced, high-energy environment
• You’re self-motivated, set ambitious goals and work relentlessly to achieve them
• You’re coachable, but also independent and assertive in solving problems
• You’re eager to develop complex logistics solutions while delivering great customer service
• College degree preferred, but not required
• Military veterans encouraged to apply

What you'll be doing:

• Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs
• Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
• Work with the sales team to provide and negotiate competitive pricingInput, update and manage shipment information in our state-of-the-art systems
• Collaborate with the support team to guarantee each shipment is serviced properly
• Assist with billing and accounting responsibilities as needed

What you need:

• Fluent in Spanish and English
• Elite work ethic, 100% in-office, expected to go above and beyond
• Extreme sense of urgency to efficiently juggle dynamic operations
• Strong communication skills with ability to handle conflict
• Solution-focused mindset and exceptional customer service
• Ability to work with the latest technologies

Why TQL:

• Certified Great Place to Work with 900+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Where you'll be:

4289 Ivy Pointe Blvd, Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered