Bilingual Account Manager Lead – Korean/English

WOW Seattle; Des Plaines (IL); Hybrid; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

PTO

401(k) with company match

Competitive total compensation package

Career growth opportunities

Zusammenfassung

WOW Seattle is seeking an experienced Account Manager Leader in Des Plaines to guide a team serving key clients in freight and logistics. The role combines relationship management, performance oversight, and cross-functional collaboration to optimize service delivery.

You will mentor teammates, ensure SLA compliance, and drive improvements for profitability while supporting new business development and renewals. Fluency in Korean and a logistics background are required.

Qualifikationen

• Bachelor's degree or equivalent work experience in a related field
• 5+ years of account management or freight brokerage experience
• 2+ years of leadership or team management experience
• Experience managing large or complex accounts in freight/transportation/3PL
• Strong leadership, communication, negotiation, and problem-solving
• Proven ability to build and maintain long-term client relationships
• Korean fluency is required
• Experience with freight brokerage software, CRM, Microsoft Office, TMS or ERP
• Strong analytical skills and ability to work in a fast-paced environment
• Knowledge of transportation logistics and supply chain operations

Aufgaben

• Lead, coach, and mentor a team of Account Managers
• Manage and maintain relationships with key clients
• Serve as the primary escalation point for high-value accounts
• Resolve customer concerns and provide logistics solutions
• Monitor account performance, SLAs, on-time delivery, and customer feedback
• Work closely with Operations, Sales, and Customer Service teams
• Identify opportunities to improve efficiency, service quality, and profitability
• Support new business development, account expansion, contract renewals, and upselling/cross-selling
• Monitor performance metrics and prepare reports for senior leadership
• Analyze operational data and implement continuous improvement initiatives
• Train the team on best practices, client communication, and industry trends

Kenntnisse

Leadership

Communication

Negotiation

Problem-solving

Client relationships

Korean fluency

Analytical skills

Ausbildung

Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field

Tools

CRM

TMS

ERP systems

Microsoft Office

Freight brokerage software

Jobbeschreibung

WOW Seattle is seeking an experienced Account Manager Leader in Des Plaines to guide a team serving key clients in freight and logistics. The role combines relationship management, performance oversight, and cross-functional collaboration to optimize service delivery.

You will mentor teammates, ensure SLA compliance, and drive improvements for profitability while supporting new business development and renewals. Fluency in Korean and a logistics background are required.