Manager, Account Management – Korean / English Bilingual

WOW Seattle; Des Plaines (IL); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

PTO

401(k) with company match

Competitive total compensation package

Career growth opportunities

Job summary

WOW Seattle is seeking an experienced Account Manager Leader in Des Plaines to guide a team serving key clients in freight and logistics. The role combines relationship management, performance oversight, and cross-functional collaboration to optimize service delivery.

You will mentor teammates, ensure SLA compliance, and drive improvements for profitability while supporting new business development and renewals. Fluency in Korean and a logistics background are required.

Qualifications

• Bachelor's degree or equivalent work experience in a related field
• 5+ years of account management or freight brokerage experience
• 2+ years of leadership or team management experience
• Experience managing large or complex accounts in freight/transportation/3PL
• Strong leadership, communication, negotiation, and problem-solving
• Proven ability to build and maintain long-term client relationships
• Korean fluency is required
• Experience with freight brokerage software, CRM, Microsoft Office, TMS or ERP
• Strong analytical skills and ability to work in a fast-paced environment
• Knowledge of transportation logistics and supply chain operations

Responsibilities

• Lead, coach, and mentor a team of Account Managers
• Manage and maintain relationships with key clients
• Serve as the primary escalation point for high-value accounts
• Resolve customer concerns and provide logistics solutions
• Monitor account performance, SLAs, on-time delivery, and customer feedback
• Work closely with Operations, Sales, and Customer Service teams
• Identify opportunities to improve efficiency, service quality, and profitability
• Support new business development, account expansion, contract renewals, and upselling/cross-selling
• Monitor performance metrics and prepare reports for senior leadership
• Analyze operational data and implement continuous improvement initiatives
• Train the team on best practices, client communication, and industry trends

Skills

Leadership

Communication

Negotiation

Problem-solving

Client relationships

Korean fluency

Analytical skills

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field

Tools

CRM

TMS

ERP systems

Microsoft Office

Freight brokerage software

Job description

Location: Des Plaines, IL
Work Arrangement: Hybrid – Onsite 4 days/week
Schedule: Typically Monday–Friday, 8:00 AM–5:00 PM
Flexible hours may be required for after-hours, weekends, or holidays as needed.

Base Salary: $75,000–$85,000/year (Based on skills, qualifications, and experience)
Additional Compensation: Quarterly performance incentive plan

Key Responsibilities

• Lead, coach, and mentor a team of Account Managers
• Manage and maintain relationships with key clients
• Serve as the primary escalation point for high-value accounts
• Resolve customer concerns and provide logistics solutions
• Monitor account performance, SLAs, on-time delivery, and customer feedback
• Work closely with Operations, Sales, and Customer Service teams
• Identify opportunities to improve efficiency, service quality, and profitability
• Support new business development, account expansion, contract renewals, and upselling/cross-selling
• Monitor performance metrics and prepare reports for senior leadership
• Analyze operational data and implement continuous improvement initiatives
• Train the team on best practices, client communication, and industry trends

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field, or equivalent work experience
• 5+ years of experience in account management, client services, or freight brokerage
• 2+ years of leadership or team management experience
• Experience managing large or complex accounts in freight, transportation, or 3PL environments
• Strong leadership, communication, negotiation, and problem-solving skills
• Proven ability to build and maintain long-term client relationships
• Fluency in Korean required
• Experience with freight brokerage software, CRM, Microsoft Office, TMS, or ERP systems
• Strong analytical skills and ability to work in a fast-paced, deadline-driven environment
• Knowledge of transportation logistics, freight forwarding, and supply chain operations

Preferred Qualifications

• Professional certifications such as CLM or SCMP
• Experience in freight brokerage or transportation account management
• Experience with Korean-speaking customers or business partners

Work Environment

• Corporate office environment with primarily desk-based work
• Regular use of computers and phones
• Ability to occasionally lift up to 10 lbs.

Benefits

• Paid Time Off (PTO)
• 401(k) with company match
• Competitive total compensation package
• Career growth opportunities

Equal Opportunity Employer

Why Join?

• Lead a team and make a direct impact on account performance
• Build and manage high-value client relationships
• Contribute to the growth of a high-profile Brokerage division
• Opportunity for long-term corporate career growth

Hiring Process: Resume screening, phone interview, and onsite interview