Bilingual Account Manager — Growth & Client Success

Rent-A-Center; Forest Hill (TX); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life &dis

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent-A-Center is seeking an Account Manager in the United States to manage rental accounts, deliver outstanding customer service, and drive account performance. You will handle deliveries and pickups, build strong relationships, and contribute to sales growth while following RAC guidelines.

The role emphasizes early-stage collections, showroom upkeep, and safe handling of merchandise across store operations. Strong communication skills and a customer-first mindset are essential.

Qualifications

• High school diploma or equivalent required.
• At least 18 years old with valid driver's license.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers' homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager in the United States to manage rental accounts, deliver outstanding customer service, and drive account performance. You will handle deliveries and pickups, build strong relationships, and contribute to sales growth while following RAC guidelines.

The role emphasizes early-stage collections, showroom upkeep, and safe handling of merchandise across store operations. Strong communication skills and a customer-first mindset are essential.