Bilingual Account Manager, Digital Supply Chain (Canada)

sdi; Bentonville (AR); Hybrid; USD 90,000 - 110,000; Full time

Job summary

SDI in the United States (Hybrid, Mississauga client) seeks an Account Manager fluent in English and French to drive client satisfaction and delivery excellence across multiple sites.

The role requires 5+ years in client management within supply chain, strong leadership, data analysis, and proficiency with ERP tools; travel up to 50% with a balance of remote work, and a strategic partner to SDI’s clients and internal teams.

Qualifications

• Bachelor’s degree or equivalent work experience in supply chain/engineering/business.
• Comfort and experience in analyzing data to understand and define program direction, objectives, and measuring results. Advanced skills in PowerPoint, Excel, and Word, or equivalent office suite. Ability and comfort to develop complete end-to-end customer presentation.
• End-to-End knowledge of the complete procure-to-pay transactional life cycle from an SAP or similar ERP perspective
• 3 years’ experience in Integrated Supply or adjacent space (i.e. Logistics, Distribution, Supply Chain with some knowledge of indirect materials)
• 5+ years of client management experience, including knowledge of sourcing and inventory control of indirect materials
• 3+ years direct client facing experience required
• Must have experience utilizing and defining current technology to deliver client automated visibility to supply and fulfillment, including eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, chatbots etc.
• Demonstrated leadership competencies with excellent written and verbal communication
• Hands-on manager not afraid to roll-up sleeves to perform duties to get the job done
• Proven ability to operate with a high degree of autonomy and professionalism
• Executive presence, superior presentation skills, comfortable presenting to senior leadership
• Strong organizational, time management, and people management skills
• Six Sigma certification preferred, exposure/knowledge required. Other process methodologies such as Lean Manufacturing, etc. will also be considered Process-oriented, strong analytical skills

Responsibilities

• Technology – Position requires familiarity and comfort in utilizing and defining current technology to deliver client automated visibility to supply and fulfillment. Such technologies include eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, chatbots etc. all part of a truly digital supply chain.
• Leadership – This individual must possess strong leadership and influencing skills. Demonstrated ability to champion organizational initiatives across the entire value delivery system – clients, internal operations and site delivery staff. Proven ability to operate with a high degree of autonomy and professionalism. Exceptional written and verbal communication skills in a collaborative team environment.
• Business Strategy – Individual will play a critical role in delivering the strategic vision and goals and ensure execution of all client delivery strategies including inventory management, procurement transactions, continuous improvement and reporting. The Account Manager delivers this through effective management of established metrics and KPI’s and identifying site specific areas of improvement.
• Financial Management – Deliver revenue, expense and profit results at or above corporate goals while delivering best in class integrated supply services to the client. Direct site employees to identify innovative client solutions and identify potential new opportunities such as engineering services and POU technology. This role will be responsible to approve all site related expenses such as expense reports, usage and invoices for temporary workers.
• Human Resources – The successful candidate will deliver the performance management program at the site level and insure it is embraced.
• Process Management - Identify metrics, tools, and processes to optimize site activities. Work collaboratively with team members to prioritize and drive implementation. Develop and implement protocols and practices to ensure effectiveness and efficiency of strategic initiatives.
• Cross Functional Collaboration - Collaborate with functional leaders to establish both short and long-term business objectives. Identify, develop, and manage strategic business relationships to enable attainment of corporate growth strategy, revenue targets, and savings plans. Partner with central operations including sourcing, procurement and finance to deliver client satisfaction and resolve any transactional issues.
• Continuous Improvement – This individual will drive continuous improvement and business results through use of six-sigma, standard operating procedures, data analysis, business process re-engineering and new technology implementation where appropriate. This individual will deliver operational best practices and be instrumental in creating a world-class integrated supply service delivery organization.
• Staff Management -This individual will work with the SVP of Digital Supply to develop a high-performance client facing team responsible for interfacing with business and internal SDI partners. As the primary liaison between the site resources and corporate headquarters, superior staff management skills are a must.

Skills

Client management

Leadership

Communication

Data analysis

Problem solving

Six Sigma

Education

Bachelor’s degree in Supply Chain Management, Engineering, Business, or related field

Tools

SAP ERP

Excel

PowerPoint

Word

Job description

SDI in the United States (Hybrid, Mississauga client) seeks an Account Manager fluent in English and French to drive client satisfaction and delivery excellence across multiple sites.

The role requires 5+ years in client management within supply chain, strong leadership, data analysis, and proficiency with ERP tools; travel up to 50% with a balance of remote work, and a strategic partner to SDI’s clients and internal teams.