Bilingual 3PL Operations Manager (EN/ES) – Remote US

iFIT; Dallas (TX); Remote; USD 85,000 - 95,000; Full time

Job summary

iFIT is seeking a detail-oriented 3PL Manager to oversee North American logistics partners remotely in the US. You will manage inbound/outbound flows, vendor accountability, and invoice accuracy while driving continuous improvement across the logistics network.

You will own performance metrics such as fill rate, on-time ship, dwell time, and cost reduction, partner with Sales and Customer Service, and ensure timely resolution of 3PL escalations.

Qualifications

• 3+ years of experience in logistics, fulfillment, or supply chain operations.
• Direct experience managing or working alongside 3PL providers.
• Familiarity with Warehouse Management Systems (WMS).
• Experience with order management processes including routing, carrier selection, and exception handling.
• Ability to travel regularly between the US, Canada, and Mexico.
• Fluent in Spanish and English.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.
• Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.
• Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.
• Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments.
• Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.
• Hold 3PL partners accountable to agreed service levels; identify and elevate underperformance.
• Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.
• Communicate regularly with internal stakeholders on inventory status and fulfillment updates.
• Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.
• Identify billing discrepancies and drive resolution with 3PL billing teams.
• Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost.

Skills

3PL management

Logistics operations

Vendor performance

Order management

Bilingual Spanish & English

Education

Bachelor’s degree in Supply Chain, Logistics, or related field

Tools

WMS (Warehouse Management Systems)

Job description

iFIT is seeking a detail-oriented 3PL Manager to oversee North American logistics partners remotely in the US. You will manage inbound/outbound flows, vendor accountability, and invoice accuracy while driving continuous improvement across the logistics network.

You will own performance metrics such as fill rate, on-time ship, dwell time, and cost reduction, partner with Sales and Customer Service, and ensure timely resolution of 3PL escalations.