Bilingual 3PL Operations Manager EN/ES, Remote

iFIT; Chicago (IL); Remote; USD 85,000 - 95,000; Full time

Job summary

iFIT is seeking a 3PL Manager to oversee day-to-day relationships with North American third-party logistics partners, ensuring inbound containers through final shipment are accurate and timely.

You will own vendor accountability, invoice accuracy, and continuous improvement, collaborating with Sales and Customer Service to address order issues, while tracking key metrics and escalating 3PL performance as needed.

Qualifications

• 3+ years of experience in logistics, fulfillment, or supply chain operations.
• Direct experience managing or working alongside 3PL providers.
• Familiarity with Warehouse Management Systems (WMS).
• Experience with order management processes including routing, carrier selection, and exception handling.
• Ability to travel regularly between the US, Canada, and Mexico.
• Fluent in Spanish and English.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Own day-to-day relationships with NA 3PL partners, including regular cadence meetings and onsite QBRs.
• Serve as primary escalation point for 3PL operational issues and ensure timely resolution.
• Review open order reports and 3PL dashboards to ensure dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped accurately and on time.
• Define, track, and report on metrics such as fill rate and on-time ship.
• Hold 3PL partners accountable to service levels and identify underperformance.
• Collaborate with Sales and Customer Service on order stagnation and escalations.
• Communicate inventory status and fulfillment updates to internal stakeholders.
• Review 3PL invoices for accuracy prior to payment.
• Identify billing discrepancies with 3PL billing teams and drive resolution.
• Develop SOPs to close operational gaps and drive continuous improvement.

Skills

Logistics management

3PL coordination

WMS familiarity

Order management

Bilingual English/Spanish

Travel readiness

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Tools

WMS (Warehouse Management Systems)

Job description

iFIT is seeking a 3PL Manager to oversee day-to-day relationships with North American third-party logistics partners, ensuring inbound containers through final shipment are accurate and timely.

You will own vendor accountability, invoice accuracy, and continuous improvement, collaborating with Sales and Customer Service to address order issues, while tracking key metrics and escalating 3PL performance as needed.