Bilingual 3PL Operations Manager (EN/ES) – Remote

iFIT; Fort Worth (TX); Remote; USD 85,000 - 95,000; Full time

Job summary

iFIT is seeking a detail-oriented 3PL Manager to oversee day-to-day operations with North American third-party logistics partners. You will ensure accurate inbound and outbound flows, manage vendor accountability, and drive continuous improvement in cost and service levels.

Responsibilities include leading regular cadence with 3PLs, resolving escalations, tracking key metrics, reviewing invoices for accuracy, and collaborating with Sales and Customer Service to address order stagnation and

Qualifications

• 3+ years of experience in logistics, fulfillment, or supply chain operations.
• Direct experience managing or working alongside 3PL providers.
• Familiarity with Warehouse Management Systems (WMS).
• Experience with order management processes including routing, carrier selection, and exception handling.
• Ability to travel regularly between the US, Canada, and Mexico.
• Fluent in Spanish and English.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.
• Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.
• Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.
• Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments.
• Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.
• Hold 3PL partners accountable to agreed service levels; identify and escape underperformance.
• Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.
• Communicate regularly with internal stakeholders on inventory status and fulfillment updates.
• Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.
• Identify billing discrepancies and drive resolution with 3PL billing teams.
• Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost.

Skills

Vendor management

Logistics coordination

Spanish and English fluency

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

3PL RFP experience

Tools

Warehouse Management System (WMS)

Job description

iFIT is seeking a detail-oriented 3PL Manager to oversee day-to-day operations with North American third-party logistics partners. You will ensure accurate inbound and outbound flows, manage vendor accountability, and drive continuous improvement in cost and service levels.

Responsibilities include leading regular cadence with 3PLs, resolving escalations, tracking key metrics, reviewing invoices for accuracy, and collaborating with Sales and Customer Service to address order stagnation and