Bike Shop Service Writer & Customer Advocate

Atlanta Cycling, Trek Chattanooga, Trek South Carolina; Vinings (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Atlanta Cycling, Trek Chattanooga, and Trek South Carolina are looking for a skilled Service Writer. This role involves managing service operations, enhancing customer experiences, and providing exceptional service in a fast-paced environment. Candidates must have a genuine passion for cycling, excellent communication skills, and the ability to work collaboratively. Experience in retail or customer service is preferred, along with an understanding of bicycle products. The position is based in Vinings, Georgia and may require flexible working hours.

Qualifications

• Genuine passion for bicycles and customer enthusiasm.
• Positive, team-oriented attitude to assist customers.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service for a positive experience.
• Manage customer communication and write over 50% of work orders.
• Schedule appointments and oversee workshop operations.
• Provide informed advice to customers about products and repairs.

Skills

Customer service excellence

Communication skills

Organizational skills

Sales ability

Problem-solving skills

Tools

Point-of-Sale systems

Google Workspace

Job description

Atlanta Cycling, Trek Chattanooga, and Trek South Carolina are looking for a skilled Service Writer. This role involves managing service operations, enhancing customer experiences, and providing exceptional service in a fast-paced environment. Candidates must have a genuine passion for cycling, excellent communication skills, and the ability to work collaboratively. Experience in retail or customer service is preferred, along with an understanding of bicycle products. The position is based in Vinings, Georgia and may require flexible working hours.