Bike Shop Service Advisor: Customer Experience Pro

Atlanta Cycling; Vinings (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Atlanta Cycling in Vinings, GA is looking for a dedicated SERVICE WRITER to enhance customer experience in the bike shop. Responsibilities include managing service scheduling, documenting equipment conditions, and ensuring customer satisfaction through effective communication. Candidates should have strong customer service skills, a passion for bicycles, and previous retail or customer service experience. Join us in promoting cycling and providing outstanding service to our customers.

Qualifications

• Passion for bicycles and customer service.
• Experience in retail sales or customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service in the shop.
• Manage service scheduling and communicate with customers.
• Document and convey equipment condition information.

Skills

Customer service

Communication

Teamwork

Problem-solving

Sales ability

Attention to detail

Tools

Point-of-sale systems

Google Workspace

Job description

Atlanta Cycling in Vinings, GA is looking for a dedicated SERVICE WRITER to enhance customer experience in the bike shop. Responsibilities include managing service scheduling, documenting equipment conditions, and ensuring customer satisfaction through effective communication. Candidates should have strong customer service skills, a passion for bicycles, and previous retail or customer service experience. Join us in promoting cycling and providing outstanding service to our customers.