Ride-Ready Service Writer & Customer Concierge

Atlanta Cycling, Trek Chattanooga, Trek South Carolina; Chattanooga (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Atlanta Cycling, Trek Chattanooga, and Trek South Carolina are looking for a skilled Service Writer to enhance customer service in their bike shop. In this role, you will act as a primary service advisor, managing service operations and ensuring smooth communication with customers. Ideal candidates will possess excellent organizational and communication skills, a passion for cycling, and are eager to learn. The position offers training and requires the ability to work in a fast-paced environment.

Qualifications

• Genuine passion for bicycles and sharing enthusiasm with customers.
• Positive, team-oriented attitude with motivation to help customers.
• Experience in retail sales or customer service, ideally in a related field.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Deliver highest level of customer service and ensure positive experiences.
• Manage customer communication for the Service Department.
• Accurately document equipment condition information.
• Schedule appointments and handle customer inquiries.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Sales ability

Tools

Point-of-sale systems

Google Workspace (Gmail, Docs, Sheets)

Job description

Atlanta Cycling, Trek Chattanooga, and Trek South Carolina are looking for a skilled Service Writer to enhance customer service in their bike shop. In this role, you will act as a primary service advisor, managing service operations and ensuring smooth communication with customers. Ideal candidates will possess excellent organizational and communication skills, a passion for cycling, and are eager to learn. The position offers training and requires the ability to work in a fast-paced environment.