Bike Shop Service Writer — Flexible Hours & Customer Focus

Atlanta Cycling; Duluth (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Atlanta Cycling in Duluth, Georgia, is hiring a Service Writer to enhance customer experiences in our bike shop. This role involves managing service appointments, documenting equipment issues, and providing outstanding customer service. Candidates should possess a passion for cycling and strong communication skills. Experience in retail or customer service is preferred, along with two years of bike mechanic knowledge. Stellar teamwork and problem-solving skills are essential. Join us to make a difference in cycling and customer satisfaction.

Qualifications

• Proven experience in customer service or retail sales.
• Effective communication skills in professional settings.
• Strong problem-solving abilities.

Responsibilities

• Manage customer communication and service orders.
• Document equipment condition and manage repair schedules.
• Train team members and foster customer relationships.

Skills

Customer service

Communication

Problem-solving

Sales ability

Team-oriented

Tools

Point-of-sale systems

Google Workspace

Job description

Atlanta Cycling in Duluth, Georgia, is hiring a Service Writer to enhance customer experiences in our bike shop. This role involves managing service appointments, documenting equipment issues, and providing outstanding customer service. Candidates should possess a passion for cycling and strong communication skills. Experience in retail or customer service is preferred, along with two years of bike mechanic knowledge. Stellar teamwork and problem-solving skills are essential. Join us to make a difference in cycling and customer satisfaction.