Bike Shop Service Writer & Customer Experience Specialist

Atlanta Cycling, Trek Chattanooga, Trek South Carolina; Duluth (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

Atlanta Cycling is seeking a dedicated Service Writer in Duluth, GA to enhance customer experiences in our bike shop. The ideal candidate will be passionate about cycling and possess strong organizational skills. Responsibilities include managing service scheduling, ensuring superior customer service, and liaising with bike mechanics. We welcome individuals with a positive attitude and customer-centric approach, providing training to those eager to learn more about cycling. Join us in fostering a community of cycling enthusiasts.

Qualifications

• Possess a genuine passion for bicycles and desire to share that enthusiasm.
• Positive, team-oriented attitude with a motivation to help customers.
• Friendly demeanor with strong communication skills.
• Commitment to providing outstanding experiences for all riders.
• Proven ability to achieve sales goals and recommendations.
• Ability to manage multiple priorities with attention to detail.
• Problem-solving skills for handling inquiries effectively.
• Physical ability to lift heavy equipment up to 50 lbs.

Responsibilities

• Deliver highest level of customer service and ensure positive experiences.
• Communicate clearly with internal and external customers.
• Manage all customer communication for the Service Department.
• Oversee workflow and service department staffing.
• Schedule appointments and handle customer inquiries.
• Provide unbiased, informed advice to customers.
• Assess customer issues and recommend repairs.
• Foster positive customer relationships through upselling.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Sales ability

Knowledge of cycling products

Education

Experience in retail sales or customer service

Two+ years of bike mechanic experience

Tools

Point-of-sale systems

Google Workspace

Job description

Atlanta Cycling is seeking a dedicated Service Writer in Duluth, GA to enhance customer experiences in our bike shop. The ideal candidate will be passionate about cycling and possess strong organizational skills. Responsibilities include managing service scheduling, ensuring superior customer service, and liaising with bike mechanics. We welcome individuals with a positive attitude and customer-centric approach, providing training to those eager to learn more about cycling. Join us in fostering a community of cycling enthusiasts.