Bicycle Service Specialist

Atlanta Cycling; Spartanburg (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Atlanta Cycling in Spartanburg, South Carolina is seeking a skilled Service Writer. In this role, you’ll manage service operations, communicate with customers, and ensure a positive service experience. The ideal candidate possesses strong communication skills, a passion for bicycles, and at least two years of bike mechanic experience. A friendly demeanor and a commitment to customer service are essential. We're dedicated to enhancing the cycling experience for everyone, providing comprehensive training and a collaborative environment.

Qualifications

• Genuine passion for bicycles and sharing enthusiasm with customers.
• Two+ years of bike mechanic experience with technical knowledge of bicycles.
• Experience in retail sales or customer service, ideally in a related field.

Responsibilities

• Deliver the highest level of customer service and ensure positive experiences.
• Manage customer communication and write over 50% of work orders.
• Schedule appointments and oversee workshop operations.

Skills

Customer service

Communication

Problem-solving

Sales ability

Detail-oriented

Tools

Point-of-sale systems

Google Workspace

Job description

Atlanta Cycling in Spartanburg, South Carolina is seeking a skilled Service Writer. In this role, you’ll manage service operations, communicate with customers, and ensure a positive service experience. The ideal candidate possesses strong communication skills, a passion for bicycles, and at least two years of bike mechanic experience. A friendly demeanor and a commitment to customer service are essential. We're dedicated to enhancing the cycling experience for everyone, providing comprehensive training and a collaborative environment.